Terms and Conditions

Notting Hill Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Notting Hill Man and Van provides removal, transport and related services within the United Kingdom. By making a booking, you agree that these Terms and Conditions apply to all services we provide to you, whether as an individual or on behalf of a business.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 "We", "us" and "our" mean Notting Hill Man and Van, the provider of man and van, removals and related services.

1.2 "You" and "your" mean the customer who books our services, whether in a personal or business capacity.

1.3 "Services" means any man and van, removal, packing, loading, unloading, transport, storage, or related services that we agree to provide to you.

1.4 "Goods" means the items and belongings that we agree to move, transport, handle or store.

1.5 "Contract" means the agreement between you and us for the provision of services, comprising these Terms and Conditions and any written or verbal confirmation of the booking.

2. Service Scope

2.1 We provide man and van and removal services for household, office and light commercial moves, including collection and delivery of items within our operating area and more widely across the UK where agreed.

2.2 We reserve the right to refuse to carry any goods which in our reasonable opinion are dangerous, illegal, unsafe, perishable, inadequately packed, or otherwise unsuitable for transport.

2.3 You are responsible for informing us in advance of any special requirements, access restrictions, time limitations, or unusual items that may affect the provision of the services.

3. Booking Process

3.1 You may request a quotation by providing details of the collection and delivery addresses, the nature and approximate quantity of goods, access information and your preferred date and time.

3.2 Any quotation we provide is based on the information you supply. Quotations are not binding if the information is incomplete or inaccurate, or if your requirements change.

3.3 A booking is only confirmed when we have accepted your request for services and provided a booking confirmation verbally or in writing. We may require a deposit or pre-payment before confirming the booking.

3.4 You must check all details in the quotation and booking confirmation. If any information is incorrect, you must notify us as soon as possible. Changes may result in an adjustment to the price or the time required to complete the services.

3.5 We may cancel a booking or decline to accept work if we believe that the job cannot be carried out safely or lawfully, or if you have previously failed to comply with these Terms and Conditions.

4. Service Charges and Pricing

4.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as specified in your quotation or booking confirmation.

4.2 Unless specifically stated otherwise, our charges exclude congestion charges, tolls, parking fees, fines, and additional costs incurred due to access difficulties or delays outside our control. Such costs may be added to your final bill.

4.3 If the move involves stairs, long carry distances, restricted vehicle access, heavy or bulky items, or any other factor that significantly affects the time or labour required, we may adjust the price accordingly.

4.4 If the actual work differs from the description you provided when booking, we reserve the right to increase the price to reflect any additional time, distance, labour or materials required.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due on completion of the services on the day of the move. For some bookings we may require full or partial payment in advance.

5.2 Payment methods will be communicated at the time of booking. You must ensure that you have the means to pay available at the end of the job or by the agreed deadline.

5.3 If payment is not made when due, we may charge reasonable interest and administration fees on the overdue amount, and we may withhold delivery of goods or retain goods until payment is received in full, subject to applicable law.

5.4 For business customers, alternative payment terms may be agreed in writing. If you are booking on behalf of a business, you confirm that you have the authority to enter into the contract and accept responsibility for payment.

6. Cancellations and Changes

6.1 If you need to cancel or postpone your booking, you must notify us as soon as possible.

6.2 Where you cancel more than 7 days before the scheduled service date, any deposit paid may be refundable at our discretion, less any reasonable costs incurred.

6.3 If you cancel within 7 days but more than 48 hours before the scheduled service date, we may charge a cancellation fee of up to 50 percent of the quoted price.

6.4 If you cancel within 48 hours of the scheduled start time, fail to be present at the agreed addresses, or fail to allow us to carry out the services, we may charge up to 100 percent of the quoted price.

6.5 If you wish to change the date, time, or scope of the services, this is subject to our availability and may result in a revised quote. We are not obliged to accommodate changes, particularly at short notice.

6.6 We may cancel or postpone the services due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, accidents, vehicle breakdown, illness, or other events of force majeure. In such cases we will seek to agree a new date and time, but we will not be liable for any resulting losses.

7. Your Responsibilities

7.1 You must ensure that:

(a) the goods are properly packed, secured and ready for transport unless you have booked a packing service;

(b) all fragile items are appropriately protected and clearly marked;

(c) all valuables, important documents, cash, jewellery and irreplaceable items are removed and carried by you personally;

(d) the collection and delivery addresses are accurate and accessible for the size of vehicle booked;

(e) there is adequate parking available in close proximity to the property, and any necessary permits or permissions have been obtained in advance.

7.2 You must be present, or ensure that a responsible adult authorised by you is present, at the collection and delivery addresses to supervise the work, give instructions, and sign any documentation.

7.3 You are responsible for checking that nothing that should be moved has been left behind and that nothing is taken away in error.

8. Our Responsibilities

8.1 We will provide our services with reasonable care and skill and in accordance with these Terms and Conditions.

8.2 We will take reasonable steps to protect your property and goods while they are in our care. However, we are not responsible for normal wear and tear, or for any pre-existing damage.

8.3 We will aim to arrive at the agreed start time but times are estimates only. Delays may occur due to traffic, road conditions, adverse weather or other factors beyond our control. We will not be liable for delays beyond our reasonable control.

9. Excluded and Restricted Items

9.1 We do not transport any of the following without prior written agreement:

(a) hazardous, flammable, explosive or corrosive materials including fuels, gases, chemicals and paints;

(b) perishable goods, food or drink requiring controlled conditions;

(c) live animals or plants;

(d) illegal items or substances;

(e) items of exceptional value, including but not limited to antiques, fine art, jewellery, precious metals, or collections, unless specifically declared and agreed.

9.2 If you include any forbidden or undeclared items among the goods, you do so at your own risk and you agree to indemnify us for any loss, damage, fine or expense that we incur as a result.

10. Waste and Recycling Regulations

10.1 We operate in accordance with UK waste and environmental regulations. We are not a general waste disposal service and will only remove items designated as waste or recycling where this has been explicitly booked and agreed.

10.2 Certain items such as electrical appliances, mattresses, construction materials, and large volumes of household or commercial waste may be subject to additional charges or may require specialist disposal.

10.3 We will not remove or transport hazardous waste, including asbestos, clinical waste, chemicals, or any substances controlled under environmental or health and safety legislation.

10.4 You are responsible for ensuring that any waste items you ask us to remove are lawfully disposable and that you have the right to dispose of them. We may decline to remove any items that we believe cannot be lawfully or safely handled.

10.5 Where we agree to remove waste or unwanted items, we will take them to an appropriate facility or reuse channel where reasonably practicable. We will not be liable for any failure to recycle or reuse particular items.

11. Liability for Loss or Damage

11.1 We will be liable for loss of or damage to goods only to the extent that such loss or damage is caused by our negligence or breach of contract while the goods are in our custody and control.

11.2 We will not be liable for:

(a) loss or damage arising from your failure to adequately pack, protect, or label the goods;

(b) loss or damage resulting from normal movement, wear and tear, or the inherent nature of the goods;

(c) loss or damage to the contents of containers, drawers, boxes or furniture that we did not pack;

(d) electrical or mechanical derangement of appliances or equipment unless there is clear evidence of physical damage caused by us;

(e) any loss of profits, business, revenue, goodwill, data or other indirect or consequential losses.

11.3 Our total liability for loss of or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable estimate of their current value, subject to any specific limits notified to you at the time of booking.

11.4 If you require a higher level of protection for specific items, you must inform us in advance so that we can discuss suitable arrangements. Additional charges may apply.

11.5 You must inspect the goods at the time of delivery and notify us of any apparent loss or damage as soon as reasonably possible and in any event within 48 hours of completion of the services. If you fail to do so, it may be more difficult to investigate the claim and our liability may be reduced or excluded.

12. Damage to Property

12.1 We will take reasonable care to avoid damage to your property, including buildings, fixtures and fittings, during the provision of our services.

12.2 We are not liable for pre-existing damage or for minor cosmetic damage to walls, floors, doors, or other surfaces that may occur in the normal course of moving large or heavy items through restricted spaces.

12.3 If we reasonably believe that moving an item is likely to cause significant damage to the property or pose a safety risk, we may refuse to move that item or may move it only on your explicit instruction and at your own risk.

13. Insurance

13.1 We maintain appropriate insurance in respect of our legal liabilities. Details of our insurance cover are available on request.

13.2 Our insurance does not replace your own home, contents or business insurance. You are encouraged to check your own policies or arrange additional cover if you require protection beyond our standard liability.

14. Complaints

14.1 If you have a concern or complaint about our services, you should raise it with us as soon as possible so that we have the opportunity to address it.

14.2 We will investigate complaints in a fair and timely manner and will aim to resolve issues by agreement where reasonably practicable.

15. Data Protection and Privacy

15.1 We will collect and use your personal information only for the purposes of managing your booking, providing our services, handling payments, and, where applicable, complying with legal obligations.

15.2 We will take reasonable steps to keep your personal information secure and will not sell or share your details with third parties except where necessary to provide the services or comply with the law.

16. Force Majeure

16.1 We are not liable for any delay or failure to perform our obligations under the contract if such delay or failure results from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, strikes, road closures, accidents, acts of terrorism, or governmental restrictions.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary, or if that is not possible, deleted, and the remaining provisions shall remain in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the law of England and Wales.

18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

19. Changes to These Terms

19.1 We may amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your booking is confirmed.

19.2 You are advised to review these Terms and Conditions periodically if you use our services regularly.