Terms and Conditions for Nottinghill Man And Van Services

These Terms and Conditions set out the basis on which Nottinghill Man And Van provides removal, transport, loading, unloading and related moving services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing the service to commence, the customer agrees to be bound by these terms. Please read them carefully before placing an order. These terms are intended to be clear and practical, and they apply to all domestic and commercial van moving services, unless we agree otherwise in writing.

In these Terms and Conditions, references to “we”, “us” and “our” mean Nottinghill Man And Van, and references to “you” or “the customer” mean the person, business or organisation requesting the service. The terms cover the booking process, pricing, payments, cancellations, liability, prohibited items, waste handling and the governing law that applies to any dispute. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Our service may include a range of moving tasks, such as single-item transport, furniture removals, office moves, packing support, furniture dismantling and reassembly, and the removal of unwanted goods where agreed in advance. Each van and moving service is planned based on the information you provide at the time of booking. It is your responsibility to ensure that all details are complete, accurate and updated if circumstances change.

Booking Process

A booking with Nottinghill Man And Van is only confirmed once we have received the relevant details, accepted the job, and provided written or recorded confirmation. A quotation may be based on the information you supply about the volume of items, access conditions, collection and delivery locations, parking restrictions, time windows and any special handling requirements. We may revise the quote if the actual service differs from the information supplied, for example where there are extra items, additional floors, difficult access or waiting time beyond what was agreed.

When making a booking, you must provide accurate information, including the origin and destination addresses, any stairs, lifts, parking limitations, item dimensions, fragile goods, and any request for helpers, packing materials or dismantling. If the job is booked by a representative, that person confirms they have authority to act on your behalf. We reserve the right to refuse or cancel a booking if the information is misleading, incomplete or if the service would be unsafe, unlawful or impracticable.

We aim to arrive within the agreed time slot, but arrival times are estimates and may be affected by traffic, weather, road closures, loading delays or events beyond our control. Where we anticipate a delay, we will make reasonable efforts to inform you. If access to either property is blocked, unsafe or unavailable, or if no one is present to provide access where required, this may be treated as a failed attendance and additional charges may apply. Any instructions given at collection or delivery should be lawful, clear and consistent with the booking.

Payments

Unless otherwise agreed, payment is due in full on completion of the job, before unloading is finalised, or in accordance with any invoice terms stated in advance. We may require a deposit for some bookings, especially for larger removals, same-day jobs, storage-related moves or work requiring advance planning. Accepted payment methods will be advised at the point of booking. If payment is not made when due, we may charge reasonable costs of recovery and suspend further services until the account is settled.

All prices are quoted in pounds sterling unless stated otherwise. Quotes may be fixed or estimated depending on the nature of the work. A fixed quote remains valid only if the service description remains unchanged. An estimated quote may vary if the scope of work changes. Additional charges may apply for waiting time, parking penalties, tolls, congestion-related fees, unplanned extra labour, stair carries, out-of-hours work, or the handling of items not disclosed at booking. Any such variation will be explained where reasonably possible.

Cancellations and Amendments

If you need to cancel or reschedule your booking, you should notify us as soon as possible. Cancellations made with sufficient notice may not incur a charge, but late cancellations may be subject to a fee to cover reserved time, vehicle allocation and administrative costs. Where a deposit has been paid, it may be partially or fully retained in accordance with the circumstances of the cancellation and any non-refundable booking commitment that was agreed at the time of order.

You may request changes to the service, including a change of date, time, route, address or number of items. We will consider amendment requests in good faith, but we cannot guarantee availability. Where a customer repeatedly changes the booking or materially alters the scope of work, the price may be recalculated and additional charges may apply. If we have already dispatched a vehicle or team, cancellation may be treated as a late cancellation or failed booking.

We reserve the right to cancel or suspend the service where there is a breach of these terms, an unsafe environment, non-disclosure of hazardous goods, abusive behaviour, unlawful activity, or circumstances beyond our control that make performance impossible or unreasonable. If we cancel for reasons within our control, we will usually offer an alternative date or a refund for any prepaid amount relating to the unused service, subject to any lawful deductions already incurred.

Liability

We will take reasonable care when handling your belongings, but our liability is limited to the extent permitted by law. You are responsible for ensuring that items are suitably packed unless we have expressly agreed to pack them. Delicate, high-value, antique, irreplaceable or specialist items should be clearly identified before the move and may require special handling, additional protection or separate insurance arrangements. We do not accept liability for normal wear, pre-existing damage, hidden defects, inadequate packaging or damage caused by the inherent nature of the item.

Where we dismantle furniture, disconnect appliances or undertake similar tasks, these are carried out on the basis that the item is suitable for such work and the customer has the authority to request it. We are not responsible for faults arising from age, poor assembly, instability, or manufacturer defects. If an item is too large to move through the access route, we may suggest an alternative approach, but we are not liable if the item cannot be moved without risk of damage.

To the fullest extent permitted by law, we shall not be liable for indirect, incidental or consequential losses, including loss of profit, loss of business, loss of goodwill or emotional distress. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If a valid claim for damage is accepted, our remedy may be repair, replacement, a refund of the affected service element, or a reasonable settlement value, depending on the circumstances.

Customer Responsibilities

You must ensure that the items to be moved are legally owned by you or that you have permission from the owner to move them. You must obtain any permissions needed for access, parking, lift use, building entry, or loading restrictions. If permits or access arrangements are needed and are not in place, we may be unable to proceed or may need to charge for delay. You are also responsible for any notices required by landlords, managing agents, employers or building management.

At the time of collection and delivery, you should be present or have arranged a reliable representative if required. You must make sure that all fragile items, loose parts, removable shelves, cords and accessories are securely packed or noted. Any goods that are handed to us without mention of damage are presumed to have been accepted in their visible condition, subject to normal inspection. We recommend that you keep valuables, documents, keys, medicines and personal effects with you rather than sending them in the van.

We may refuse to transport certain items where they are unsafe, illegal, unhygienic, oversized, unstable or likely to cause damage to other goods. This includes, without limitation, weapons, illegal substances, stolen property, live animals, perishables requiring temperature control, flammable or explosive materials, open liquids and items contaminated with pests or bodily fluids. If prohibited goods are discovered during the service, we may stop work immediately and report the matter to the appropriate authorities where necessary.

Waste Regulations and Disposal

If the service includes the removal of unwanted items, rubbish, clearances or disposal of waste, you confirm that you are the lawful owner of the items or are authorised to arrange their disposal. We will handle waste in accordance with applicable UK waste legislation and duty-of-care requirements. Where relevant, waste transfer or similar records may be kept to show the nature of the waste and the lawful transfer of responsibility. We may ask you to confirm whether the items are general waste, reusable goods, recyclable material or special waste requiring separate handling.

You must disclose if any items may be hazardous, contaminated or subject to special disposal rules. This includes, for example, paint, solvents, oils, batteries, electrical equipment, sharp objects, chemicals, clinical waste, gas cylinders or asbestos-containing materials. We do not accept responsibility for undeclared hazardous waste, and we may refuse collection where the items are unsafe or not suitable for carriage. Any costs arising from incorrect description, illegal disposal or contaminated materials may be charged to you.

Re-usable items may be separated from waste where agreed, but we do not guarantee donation, recycling or resale. If you ask us to remove items from your premises, you authorise us to transport them to an appropriate and lawful facility or disposal route. Once waste has been collected, ownership and control pass from you to the extent permitted by law, and you will not be entitled to reclaim it. Please be aware that a removal service is not a substitute for specialist hazardous waste contractors where such specialist handling is required.

Delays, Force Majeure and Substitution

We are not liable for delays or failure to perform caused by events outside our reasonable control. These may include severe weather, accidents, traffic disruption, road closures, staff illness, strikes, civil commotion, fire, flood, pandemic-related restrictions, government action, or failures of third-party providers. In such cases, we may suspend the service, rearrange the booking or provide a substitute date if available. If a delay occurs, we will act reasonably, but compensation is not payable for circumstances beyond our control.

If the originally assigned vehicle or team becomes unavailable, we may arrange a suitable substitute vehicle, crew or subcontracted support of equal or similar standard. Any subcontractor will be expected to follow these terms as far as they apply to the service. The customer agrees that practical substitutions may be necessary to complete the work efficiently and safely. We will not make changes that materially reduce the service without a valid reason.

Claims and Complaints

If you believe that items have been damaged, lost or handled incorrectly, you must notify us as soon as possible and in any event within a reasonable time after the service. You should provide a clear description of the issue and, where available, supporting photographs or evidence of pre-move condition. Failure to report a problem promptly may make it difficult to investigate and may affect the outcome of any claim. We may request the opportunity to inspect the item before repairs, disposal or third-party intervention take place.

Any complaint will be handled fairly and in a proportionate manner. If a service issue is established, we may offer a repair, partial refund or other reasonable remedy depending on the facts. Our assessment will take into account the value of the item, the nature of the loss, whether the item was properly packed, and whether the customer contributed to the damage by providing inaccurate information or inadequate access. We do not provide guarantees beyond those expressly stated in these terms.

Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. No waiver of any breach shall be deemed a waiver of any subsequent breach. Any notice to be given under these terms should be made in writing, and a failure to enforce a right immediately does not prevent later enforcement.

We may update these terms from time to time to reflect legal, operational or commercial changes. The version that applies to your booking is the version in force at the time your booking is confirmed, unless a later version is agreed in writing. These terms are intended to operate alongside any quotation, invoice or job-specific instructions. In the event of any inconsistency, a written booking confirmation or later written agreement may take priority to the extent stated in that document.